Clip 7 Things You Must Remember Before Dealing with Your Next Finicky Customer
1. Outrage precludes rationality.
Fuming customers simply cannot rationalize. This is because they are so wrapped up in the passion of vexation that entire lot you articulate is filtered through their emotions. Anger is an passion and emotions are experienced in the honourableness side of the brain. Rationalizing, fine kettle of fish solving, […]